GENERAL POLICIES
Sales Policy
durbaprakashani.comm strives to give you the power to order and receive your books at a place most convenient to you. Our shipping arrangements cover almost all places in India and abroad. For details, read our shipping policy. Once an order and its payment are fully processed we pack the books for shipping. This is done with utmost care so as to avoid damage to the books. Our couriers deliver these items at the address submitted by customers while filling up the online order form.
The shipping address is where the customer wishes to receive his order. Once a customer does a transaction on durbaprakashani.com he can instruct us to store his shipping address so that he does not have to enter the address again.
Shipping time is the time taken to deliver an order at a shipping address, after the order has been shipped out. It depends on where the customer stays and the shipping method selected while filling up the online order form.durbaprakashani.com
Return Policy
Within 24 hours of receipt of your shipment, you may return a defective or damaged book. For returning shipment, please e-mail us at orders@durbaprakashani.com with the “return-orderID” in the subject line.
Customer can cancel the order within 1 hour after placing the order. The email must be sent within 24 hours of the receipt of the books. Approved returns will be given a Return Id from us and same id has to be pasted on the return parcel. We will accept returns only in case of damaged book, wrong supplied or with any printing errors. We will notify you through e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 working days of our receiving your return. If you have lost your packing slip, please indicate the order number or the e-mail address and name of the person who placed the order, along with the reason for your return on a separate piece of paper, and send the packet to the address given below:
? Our address for returns is as follows:
Privacy Policy
durbaprakashani.com is committed to protecting your privacy. We collect information about you to process your orders and to make your shopping experience more personalized. Your name, e-mail address, mailing address, credit card number and expiration date allow us to fulfil your order and to inform you of your order status.
Information about you may also be required to notify you about functionality changes on our website, new services and special offers you may find of value.
When you place orders or access your account information, we offer the use of secure server. The secure server software encrypts all your information before it reaches us. When you submit a customer review, we ask for your e-mail address, although you can instruct us not to display your e-mail address with your review.
durbaprakashani.com does not sell, trade or rent your personal information to others. The website may release account information when it believes, in good faith that such release is reasonably necessary to
a) Comply with law,
b) Enforce, or apply the terms of any of our user agreements, or
c) Protect the rights, property or safety of durbaprakashani.com, our users, or others.
By using our website, you consent to the collection and use of this information by durbaprakashani.com.
In case there is any change in our privacy policy, we will post those changes on this page to keep you updated of what information we collect, how we use it and when we disclose it.
As far as changes in information and updating related to your durbaprakashani.com account is concerned, you may access your account of our website with your e-mail address and password.
Shipping Policy
We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
We currently deliver to major cities across India.
Currently, each order may be shipped only to a single destination address. If you wish to ship book to different addresses, you shall need to place multiple orders.
We make our best efforts to ship each book in your order within 3-5 working days of the order. However in some cases, we may take longer, up to 9 working days, to ship the order as we may have to procure it from some other stores or our suppliers. In the unlikely event that we are not able to ship your order completely within 6 days of the order, we shall inform you & as per your instructions cancel the remaining unshipped part of the order, and also send you an email informing you about the same. In such cases, your payment against the unshipped part of the order shall be refunded, in the manner you have made the payment.
We ship on all week days (Monday to Saturday), excluding public holidays.
Typically all Delhi deliveries are completed within 3-5 days post shipment and outside Mumbai deliveries are completed within 4-5 days post shipment, excluding the date of shipping. International titles may take additional 3-4 weeks to deliver. The delivery time is mentioned on the product details page of every book.
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavour to ship all book in your order together, this may not always be possible due to book characteristics, or availability.
If you believe that the book is not in a good condition, or if the packaging is tampered with or damaged, before accepting delivery of the book, please refuse to take delivery of the package, and call our Customer Care or mail us at orders@durbaprakashani.com, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
You may track the shipping status of your order , Please sending you Payment Id to : orders@durbaprakashani.com
Shipping Charges
The shipping charges will be applicable at a rate of Rs.50 per book in Local (Within India) . Shipping May vary for according to shipping Countries.
Disclaimer
Durba Prakashani and Distributors Ltd. makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. Durba Prakashani and Distributors Ltd. makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Durba Prakashani and Distributors Ltd., its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written license or subscription agreement from Durba Prakashani and Distributors Ltd. in respect of the use of any online service provided via this web site. Hypertext links to other web locations are for the convenience of users and do not constitute any endorsement or authorization by Durba Prakashani & Distributors Pvt. Ltd.
Terms of Use
www.durbaprakashani.com is owned and operated by Durba Prakashani and Distributors Pvt. Ltd., a company incorporated under the laws of India. Your use of the Website and services and tools are governed by the following terms and conditions (“Terms of Use”) as applicable to the Website including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, You shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, You shall be contracting with Durba Prakashani and Distributors Pvt. Ltd. and these terms and conditions including the policies constitute your binding obligations, with Durba Prakashani and Distributors Pvt. Ltd.. For the purpose of these Terms of Use, wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a buyer on the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. www.durbaprakashani.com allows the User to surf the Website or making purchases without registering on the Website. The term “We”, “Us”, “Our” shall mean Durba Prakashani and Distributors Pvt. Ltd. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website. When You use any of the services provided by Us through the Website, including but not limited to, (e.g. Product Reviews, Seller Reviews), You will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service, and they shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to you. It is your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Website following the posting of changes will mean that you accept and agree to the revisions. As long as you comply with these Terms of Use, We grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.